At Invicta Gaming, we understand that our clients want to optimize their PC's gaming performance without compromising their personal data, work applications, hardware warranties, or overall system stability. That's why we want to assure you that our PC optimization services are non-intrusive and safe.
We DO NOT interact with or view any personal files on your computer during our optimization process. We only access the necessary system files and settings that are directly related to optimizing your gaming experience.
We also understand the importance of work applications and their performance. That's why we do not modify anything that would impact the performance of your work applications. Our optimization services are designed specifically for gaming and will not affect your work computer usage in any way.
Additionally, we DO NOT perform any overclocking that would in any way harm your computer. Overclocking is a process of running hardware components at higher speeds than their manufacturer's intended specifications, which can cause damage to the hardware and affect its lifespan. We may decide to under-volt certain hardware components in order to generate less heat (granting better performance) but this is also optional.
Lastly, our optimization services DO NOT void any computer part warranties. We understand that hardware warranties are important to our clients, and we ensure that our optimization services do not interfere with any existing warranties.
At Invicta Gaming, we prioritize your privacy, security, and system stability, and we want you to feel confident that our PC optimization services are safe and non-intrusive. Contact us today to learn more about how we can optimize your gaming experience without any risk to your personal data, work applications, hardware warranties, or system stability.
Invicta Gaming Technical Support
Effective Date: July 28th, 2023
- Information We Collect:
1.1 Personal Information: To provide you with technical support, we may collect certain personal information, such as your name, email address, contact number, and billing information. This information is necessary for communication and billing purposes and will only be used for the purpose of providing the support services.
1.2 Technical Data: During the remote desktop assistance session, we may need access to your computer system and files. While doing so, we will collect technical information about your computer, such as system configuration, error logs, and other relevant details, to diagnose and resolve technical issues effectively.
- How We Use Your Information:
2.1 Providing Technical Support: The personal information and technical data collected will be used solely for providing technical support services. Our team will use this information to diagnose, troubleshoot, and resolve issues with your computer.
2.2 Communication: We may use your contact information to communicate with you regarding the technical support services, updates, and important information related to your support request.
2.3 Improving our Services: We may use aggregated and anonymized data to analyze trends, monitor service performance, and improve our technical support services. This data will never be linked to any individual or identifiable information.
- Remote Desktop Assistance:
3.1 Limited Access: When providing remote desktop assistance, our technicians will only access the areas necessary to diagnose and resolve the specific technical issues reported by you. We will not access or browse through your personal files or data unrelated to the support request.
3.2 Consent and Control: Our technicians will request your explicit consent before initiating a remote desktop session. Throughout the session, you will maintain full control, and you can terminate the session at any time.
3.3 Secure Connection: We employ industry-standard security measures to ensure a secure connection during remote desktop sessions. All data transmitted between your computer and our technicians will be encrypted to prevent unauthorized access.
- Third-Party Disclosure:
4.1 Trusted Partners: We may engage trusted third-party service providers to assist us in providing technical support. These partners are bound by strict confidentiality obligations and will only access information necessary to perform their tasks.
4.2 Legal Requirements: We may disclose your personal information if required by law, regulation, legal process, or governmental request to protect our rights, privacy, safety, or property.
- Data Retention:
- Your Privacy Rights:
You have the right to access, correct, or delete your personal information held by us. If you wish to exercise these rights, please contact us using the information provided in this policy.
- Security Measures:
We implement robust security measures to protect your personal information and technical data against unauthorized access, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.